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Return Material Authorization RMA number will be issued within 3 days after receiving your request
Goods without Gladius RMA number will not be accepted.
RMA number has to be visibly marked on the box
Issued RMA numbers are valid for 15 days
Goods have to be properly packed to avoid any physical or electrostatic damage. All items have to be packed in antistatic bags and in boxes with separators and individually packed.
Gladius International will assume no responsibility for RMA if the defect is a result of accidental damage or abnormal usage.
Mixed RMA numbers in the same box will not be accepted.
Every box must include a packing list with part and serial numbers, RMA numbers, error descriptions and quantities.
Barcodes and item descriptions may not be damaged or removed.
Undefined RMA products, non defective items, goods from other vendors, physically damaged items, etc. will be sent back on the customers account and Gladius will invoice to the customers a special service cost of 35 for each item.